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These terms apply to every repair booked with 2nd Shift Sticks, including our 30 day warranty. By ticking the terms box on the booking form you confirm you have read and agree to them.

Assessment & Quotes

  • Every stick is assessed before work begins. Your quote is based on the photos and details you provide and may change once we inspect the stick in person.
  • If the damage is worse than expected we will contact you before doing any extra work. Nothing is charged without your approval.
  • Some damage cannot be repaired safely. If that is the case we will tell you honestly and no repair fee applies.

Turnaround

  • Our standard turnaround is 4 days from when we receive your stick. This is an estimate, not a guarantee. Busy periods, curing time and complex repairs can add time.
  • Turnaround does not include shipping time in either direction.

30 Day Warranty

  • Repairs are covered for 30 days from the date your stick is returned to you.
  • The warranty covers failure of the repaired area during normal play. If the repair fails within that time we will re-repair it at no charge, or refund the repair fee if a re-repair is not possible.
  • The warranty does not cover new damage outside the repaired area, slashes, impacts from pucks, posts or boards, misuse, modification after repair, or sticks that have been heated, cut or re-taped over the repair in a way that hides damage.
  • The warranty covers the repair only. It does not cover the original value or replacement cost of the stick.

Safety & Use

  • A repaired stick will not be identical to a new one. Weight, balance, flex and feel near the repair can change slightly.
  • Inspect your stick before every use. Stop using it immediately if you notice cracks, soft spots, splintering, unusual noises or a change in feel, and contact us.
  • Repaired sticks are used at the player’s own risk. Always wear appropriate protective equipment.
  • To the extent allowed by law, our liability is limited to the cost of the repair you paid for.

Payment, Collection & Shipping

  • Payment is due when the repair is complete and before the stick is returned.
  • Sticks not collected or paid for within 60 days of completion may be treated as abandoned and recycled, donated or used as donor parts.
  • Post and courier costs, to us and back, are at the stick owner’s expense.
  • Shipped sticks travel at the sender’s risk. We recommend tracked, insured postage in a rigid tube or box.

Beyond Repair Sticks

  • If your stick is beyond repair you can have it returned, or choose to donate it as a donor stick. Donated sticks may be used for parts, other repairs or completely different projects.

Photography, Social Media & Advertising

  • By submitting a stick to 2nd Shift Sticks for repair, the customer acknowledges that photographs and/or video of the stick, damage, repair process and completed repair may be taken for social media, website, educational, promotional and advertising purposes.
  • This may include before-and-after photographs, videos of the repair process, finished repairs and other content showing the stick or repair work. Where reasonably practicable, 2nd Shift Sticks will not publish the customer’s name, contact details or other personal information without separate permission.
  • Photography and promotional use is optional and separate from the repair service. Customers who do not wish their stick or repair to be photographed or used for promotional purposes can decline consent when booking.
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